Job Type: Full Time
Job Location: Bangalore Hyderabad
Job Description
- Manage End to End Ecommerce account management which includes Merchant onboardings, Catalogue Management, Brand & Listing creations, E-commerce team management, Business development and advertisement in the field of Online Shopping.
- Ensure Listing & catalogue, marketing & promotions, inbound & outbound, returns & recreation.
- Review and revise key metrics related to tracking and improving productivity, Growth and P&L.
- Prepare weekly and monthly business reports with necessary callouts pertaining to Inflow, Productivity, SLA Percentage, and profit generation.
- Have a thorough understanding of the industry, trends/events, and continually monitor competitor/industry developments.
- Strong focus on customer needs, both existing and potential, and use that knowledge to deliver a customer experience that is unparalleled.
- Managing Onboarding team and cataloguing team for ensuring smooth on-boarding of the signed merchants, end to end coordination to source all the relevant details for activation and to ensure that the merchants are activated within the stipulated time frame.
- Work with cross-functional teams including UI/UX teams and technology teams, to define, drive, and launch improvements to the shopping experience.
- Understanding the business of the merchant and matching it with the user expectations by sourcing and promoting offers on the bestselling products, planning different brand-specific campaigns, strategizing MOM order growth plans, working on the monthly brand-wise order projections, and ensuring that the projections are overachieved with the help of Marketing team.
- Build a best-in-class customer experience for the product by constantly upgrading shopping pages, product pages, etc.
Ecommerce Manager
Required Skills:
- Any graduate with (4-12yrs) experience in B2C Ecommerce Orgs.
- MBA in Ecommerce may be advantageous.
- Strong communication and interpersonal skills.
- Excellent organizational and team handling skills.
- Ability in problem-solving and negotiation.
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